Help My Yelp is a food-focused show hosted by Monti Carlo that aired on Food Network in 2017. The series focuses on helping struggling restaurants improve their Yelp ratings and ultimately grow their business. Each episode features a new restaurant in need of help, with Monti working alongside the owners and staff to identify areas for improvement and implement changes.
At the beginning of each episode, Monti reads the restaurant's negative Yelp reviews aloud to the owners and staff. This often leads to emotional discussions about the restaurant's current struggles and the impact that negative reviews have had on their business. Monti is empathetic toward the restaurant owners and encourages them to view the negative feedback as an opportunity to grow and improve.
After identifying the most pressing issues, Monti sets to work on implementing solutions. She often brings in experts in various areas, like marketing or interior design, to help the restaurant improve. The changes made range from small adjustments, like updating the restaurant's website, to larger ones, like revamping the menu or changing the restaurant's decor.
One of the strengths of Help My Yelp is its focus on practical solutions. Monti and her team work to find solutions that are both effective and affordable for the restaurant, often thinking outside the box to come up with innovative ideas. For example, in one episode, Monti arranges for a local artist to create custom murals for the restaurant's walls, giving it a unique and memorable look.
Throughout the series, Monti emphasizes the importance of creating a positive customer experience. She encourages restaurant owners to prioritize customer service and to be responsive to customer feedback. By engaging with customers in a positive and proactive way, the restaurants featured on Help My Yelp are able to turn negative reviews into positive ones and build a loyal customer base.
Monti's enthusiasm and passion are a key part of what makes Help My Yelp so enjoyable to watch. She's warm and engaging, and genuinely cares about helping the restaurants she works with. Her positivity is contagious, and it's clear that the restaurant owners appreciate her efforts.
In addition to helping restaurants improve their Yelp ratings, Help My Yelp also provides valuable insight into the challenges faced by small businesses. Viewers get a behind-the-scenes look at the daily struggles faced by restaurant owners, from staffing issues to marketing challenges to financial struggles. By shining a spotlight on these issues, the show raises awareness about the importance of supporting local businesses and the impact that negative online reviews can have.
Help My Yelp also provides useful tips and advice for anyone looking to improve their own Yelp ratings. Monti offers guidance on how to respond to negative reviews in a way that is professional and constructive, and she emphasizes the importance of soliciting feedback from customers in a proactive way.
Overall, Help My Yelp is an enjoyable and informative show that offers valuable insight into the world of small business ownership. With its focus on practical solutions and positive customer experiences, it's a must-watch for anyone interested in improving their own Yelp ratings or supporting local businesses.
Help My Yelp is a series that ran for 1 seasons (6 episodes) between April 10, 2017 and on Food Network